Reminder. CARAPACE is the iPhone client for your own self-hosted OpenClaw bridge. We don't operate a cloud, so most issues you'll hit are between your phone, your bridge, and your network. The contact paths below all go to a real human.
Get a human
Self-help
Full troubleshooting guide →
Step-by-step fixes organized by area: Tailscale & HTTPS, pairing, iPhone app, voice & vision, Mac app, Linux/Pi, in-app purchases. Start here if you're trying to debug a specific symptom.
iOS install + pairing walk-through →
If you haven't paired yet or want to start fresh.
macOS Bridge install guide →
For setting up the bridge on your Mac.
Linux / VPS install guide →
For setting up the bridge on a Linux box, Raspberry Pi, or cloud VM.
Refunds
In-app purchases are processed by Apple — we don't have access to the transaction and can't refund directly. Use Apple's standard process: Settings → Apple ID → Subscriptions → Report a Problem, or visit reportaproblem.apple.com. Family Sharing propagation is handled by Apple too.
Privacy questions
See the Privacy Policy for what data is sent where (short version: nothing touches our servers). Privacy-specific concerns or data-deletion requests: email feedback@carapace.info.